Job Description
Job Summary
Reporting to the Regional Service Manager, you will be responsible for providing exceptional customer service to customers by providing on-site installation, customer training, troubleshooting, repairs, and maintenance of our products in an efficient and timely manner.
Key Duties/ Responsibilities:
* Perform field service repairs
* Install and setup equipment as required
* Provide end-user training as required
* Perform planned maintenance on warranty and contract equipment as required
* Provide feedback on possible sales opportunities
* Ensure inventory is accurate and kept up to date. Perform regular inventory counts
* Represent the company in a positive manner
* Support and assist other technicians as needed
* Be available for after-hours on-call service when needed
* Provide end-user telephone support
* Attend training as required
* Maintain a service vehicle. Monitor the service forum and be an active participant in it
* Keep current on technical service news bulletins and new products
* Able to work in shifts. Overnight stays out of town may be required occasionally. Early starts are typical
* Follow safety standards in working with multiple services, tools and equipment
Required Skills:
* Excellent communication skills
* Must have a valid driver's license with a clean driving record
* Minimum 2 years experience in a similar role
* Must enjoy traveling and working out in the field
* Must be able to work effectively with minimal or no supervision
* Knowledge of customer service principles
* Must have a solid mechanical aptitude and a good understanding of electrical schematics and electronics
* Experience in a technical role with a high level of customer interaction is preferred
* Competent in Excel, Access, and Word programs
* Advanced network computer skills
* Hands-on experience in software, hardware, and peripheral devices
* Working knowledge of Multimedia systems, LAN, and Wireless networks
* Read schematics and technical manuals
* Exposure to general networking protocols, specifically TCP/IP
* Working knowledge of point-of-sale systems is preferable
* Bend, crawl, and kneel to access areas requiring repair or installation
Key Competencies:
* Must be confident
* Excellent troubleshooting capabilities
* Excellent mechanical and electrical capabilities
* Organized and analytical
* Good attention to detail
* Good business ethics
* Excellent time management capabilities
Job Types: Full-time, Permanent
Benefits:
* Automobile allowance
* Company car
* Company events
* Company pension
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* Profit sharing
* RRSP match
* Vision care
* Wellness program
* Work from home
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
* On call
* Overtime
* Weekends as needed
Supplemental pay types:
* Bonus pay
* Overtime pay
Education:
* DCS / DEC (required)
Experience:
* Electronics: 3 years (required)
* Mechanical: 3 years (required)
Licence/Certification:
* Driving Licence (required)
Willingness to travel:
* 75% (required)
Work Location: On the road
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