Job Description
Founded in 1996, the Texthelp Group is a global technology company helping people all over the world to understand and to be understood. It has led the way in creating innovative technology for the education and the workplace sectors for the last three decades.With over 50 million users worldwide, we believe in a world where difference, disability or language are no longer barriers. We’re focused on helping all people learn, understand and communicate through the use of digital learning and accessibility tools.It is our goal to positively advance the literacy and understanding of one billion people around the world by 2030.We employ over 360 staff across locations in Northern Ireland, Great Britain, Norway, Denmark, Sweden, USA and Australia.We can only achieve our goal and continue to grow by having high performing people in our critical roles. People working in the right culture towards our collective goals.We pride ourselves on our core values that are embedded within our culture. These are courage, impact, creativity and community.
About the roleAt Texthelp, we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a Sales Development Representative (SDR) to find and screen potential customers who can benefit from our products and services.Our SDR team is growing and as the first line of communication with prospects, SDRs have a strong understanding of the sales process. They excel at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with the ability to showcase our offerings in a compelling way.Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability. The Sales Development Representative leads proactive outbound prospecting, inbound lead qualification and converts marketing qualified leads (MQLs) to sales qualified leads (SQLs), screening their true intention to buy, to help build a strong sales pipeline.
Main ResponsibilitiesEnsure the acquisition/business development sales teams have quality appointments by making outbound calls to qualified leadsConduct/perform prospecting activities including making cold calls, sending emails, delivering on social strategies, etcManage all business-related activities at the forefront of the sales process on Marketing Qualified Leads (MQLs)Qualify, nurture, manage and convert MQLs to Sales Qualified Leads (SQLs) using a systematic process developed through collaboration with sales and marketing leadersPerform qualification process on both MQLs and outbound outreach leads from cold callingExplain Texthelp products to prospects including inbound marketing leads and outbound prospecting leads from cold callingPerform sales presentations over the phone, web and in-person as neededProduce creative strategies for targeting decision-makers at prospect accounts in order to book sales appointments and influence company revenueMake effective use of CRM to track, assign, and qualify leadsMaintain pipeline of prospects via Outreach Sales Enablement platform and achieve agreed targets of booked meetings for acquisition teamAccurately update and maintain internal records and systemsEnsure the start of the customer journey reflects our business in a positive lightGenerate reports as required to track business metrics
Essential CriteriaTrack record of timely response to customers over phone and emailHighly driven and self-motivated with a strong work ethic and a desire to achieve and exceed targets.Strong organisational skills with the ability to manage multiple tasks and priorities effectively.Previous experience working in an office environmentDesirable CriteriaPrevious experience in a sales or customer service roleExperience delivering online demonstrationsKeen to learn and comfortable in an agile environmentPassion for education and technologyExperience of leveraging social media platforms and developing an established network to build personal and company brand (e.g. LinkedIn)IT skills with experience using Google Suite or Microsoft Office including Sheets or Excel.
If you think you have what we are looking for please complete an application on our website by the closing date of 12th June 2024 at 5pm.
We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process.
To help reduce the possibility of unconscious bias we ask that candidates do not include photographs on their CVs.
Apply
Go Back