Job Description
You’ll connect Queensland. We’ll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
About our Team:
As a Station Assistant you will report directly into the Operation Coordinator Brisbane where you will join a team of five Station Assistants to provide exceptional customer service and general cleaning duties at platform 10 Roma Street Station. You will also work alongside onboard team members when they are assisting with platform duties.
Role / Hours:
This is a permanent full-time opportunity.
The hours of work are generally between 0800 and 1930. You can expect to be on a rotating roster which will include a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.
What Queensland Rail has to offer:
An annual salary of $66,000 + 12.75% super + applicable penalties and allowances 5 weeks of annual leave per year Work within a supportive team environment Work for an industry leader with opportunities for career progression Free travel to and from work with discounted rail travel for off-duty travel on the Southeast Queensland and long-distance travel networks Employee Assistance Program covering career, conflict management, nutrition, and family support and assistance
About the role:
Provide exceptional customer service by interacting, assisting and directing customers – this includes assisting with handling customer luggage Assist with the de-provision and provision of supplies on train arrival and departure Operate station machinery and equipment Platform announcements and active platform management General cleaning and maintenance duties of the station, bathroom facilities, baggage areas and the train Report any safety concerns to the Operation Coordinator
Responsibilities
For full position responsibilities please read this Position Description.
About you:
We are looking for a resilient and self-motivated individual to join our team. In addition to this you will have:
The ability to work autonomously but also within a team environment Exceptional communication skills coupled with a customer focused attitude to ensure a positive experience with customers Strong work ethic and willingness to go the ‘extra mile’ A safety conscious attitude Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms Previous cleaning experience is desirable but not essential Be prepared to travel within your position when required (e.g. to Rockhampton for training)
Please apply to Station Assistant - Roma Street Station (Platform 10) (7845) via our website by clicking onto the Apply button by 11:59pm (GMT+10:00 Brisbane) Thursday 13th of June 2024.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution – Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.
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