Job Description
An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.
More about our benefits
Flexible hybrid workplaceCompetitive remuneration with excellent bonus schemeGenerous Reward and Recognition programsAccess to ongoing training and career development programsAccess to free Mental Health programsBirthday and Anniversary day offConvenient location with onsite parkingModern onsite gymEmployee discounts on full product rangeOpportunity to participate in community welfare and charity initiatives
More about what you’ll do
We are currently looking for motivated individuals to join our Customer Service team based at our Head Office in Lidcombe. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.
Key responsibilities include:Answer inbound callsProcess customer enquiriesProcess customer ordersAnswer Live Chat queriesDocument feedback and complaintsAd-hoc administration duties as required
More about you
To qualify for this role, you must meet the following requirements:
Previous experience within a call centre environmentExceptional customer service skillsProfessional, positive and friendly phone mannerExcellent communication skills with ability to build strong relationshipsStrong team player with keenness to learnHigh level attention to detailAbility to multi-taskStrong computer skills in an Omni system environment and ability to learn and champion new CRM systems
More about COS When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.
You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self-Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.
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