Job Description
Who We Are
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE
Recharge and relax with up to four extra days of leave each year. We call them Wellness daysWe offer industry leading 20 weeks paid parental leaveSave plenty with vehicle salary packagingMonetary service milestone awardsRecruitment referral bonusDiscounted mobility products and servicesFlexible work arrangementsCareer progression opportunities (over 25% of our vacancies get filled internally!)Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each year to give back to causes that matter to youHealth and wellbeing support including a subsidy and an innovative Employee Assistance Program
ABOUT THE ROLE…
This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries.
Tasks And Responsibilities…
The major responsibilities of this position include but are not limited to:
Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiryMaintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedureAbility to retain a high level of technical information to respond accurately to complex customer enquiries Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customerTake ownership of personal development and customer service core competenciesWork effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels
SKILLS AND EXPERIENCE…
Previous experience in a customer service inbound call centerGood communication skills both written and verbal, ability to communicate at all levelsAbility to resolve problems through to complete resolution in a timely, effective manner Strong organisational and prioritisation skills
WHAT'S NEXT
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
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