Job Description
Are you passionate about delivering exceptional customer service?Are you looking for a role where you can give back to the community?Do you love being a part of a fun and hardworking team, who make a difference every day?Permanent full-time opportunityBand 4 salary $70,143 to $74,858 per annum plus superannuation
About Us
Kingston City Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,500 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts, and management.
The newly created Customer Experience and Corporate Performance department consists of four teams – Customer Channels, Corporate Planning & Performance, Councillor and Customer Relations and Service Improvement & Design.
Council’s Customer Channels Team is the first point of call for Kingston residents who require support or information regarding the broad scope of services provided by Council. The Customer Channels Team acts as a conduit between our customers and Council services, supporting the provision of information and services at the first point of contact.
The Role
We Are Seeking a Customer Service Officer To Join The Customer Channels Team. Reporting To The Team Leader Customer Channels, The Successful Candidate Will
Provide accurate and timely advice in response to a broad range of customer enquiries across multiple channels including customer service counters, concierge, telephone, email and online.Undertake cashiering and administrative tasks in compliance with relevant policies and proceduresEnsure customer requests for assistance/information are logged onto Council’s Corporate Customer Request System,Educate community on existing and new service delivery systems, council services and products in order to maximise the value of the services to the community.
About You
The successful candidate will have:
solid customer service experience, preferably in a multi-channel contact centre environmenta positive and proactive attitude with the ability quickly to pick up new information and follow established procedures. a professional and courteous approach, displaying genuine care and empathy
What We Can Offer
A permanent full-time position.
You will be rostered to work between the hours of 8:00am and 5:30pm, Monday – Friday. You will be based at 1230 Nepean Highway in Cheltenham in our purpose-built call centre, which is close to public transport with access to a hybrid working environment.
As an employee of the Kingston City Council, you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.
How To Apply
Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.
Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.
If you have the skills, abilities and attitude to take on this position click on the Apply button to submit your application. If you require further information after reviewing the position description available to download below, please contact Kristie Pozydajew, Team Leader Customer Channels on 1300 653 356.
To be considered for the role all applications must be submitted via our Careers recruitment portal.
Apply
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