Job Description
Eightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria.Quickly becoming a leader in its field, the Company has gone from strength to strength, experiencing rapid growth. Because of this, we are looking for a Customer Service Representative to join the Customer Support team.Responsible for communication with our new and existing clients and continuing the maintenance of strong and reputable relationships. As well as maintaining good communication with colleagues across the business, i.e. Account Opening Team, Marketing Team, Finance Team and Engineering Team.
Key Responsibilities:Provide client support, including technical, operational and basic tradingRespond to client enquiries from clients via email, live chat and telephone in a timely and professional mannerManage customer complaints promptly, maintaining a professional and courteous demeanorEnsure industry and company standards for AML/KYC are metWork closely with colleagues to ensure client needs are metDocument customer feedback and promptly escalate unresolved issues as neededRole modelling the values of the Company, and obliging by the work, health, safety and wellbeing policies and practices in the execution of this role.
Who are you:Fluent in Mandarin ChineseProven experience working in a professional team environment Ability to work on public holidays if requiredRight to work in AustraliaComputer literacy, and above-average data entry skillsAttention to detailStrong ability to work as part of a team but also independently as requiredThe ability to effectively manage and prioritise multiple responsibilities Willingness to work in a fast-paced environment with a Can-Do attitudePrevious experience in FX, CFD, and Trading organisation (highly regarded)Previous administration experience supporting other teams or shared service departmentAbility to think analytically and troubleshoot day-to-day issues
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